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Warranty

Warranty

CONTRACTOR’S WARRANTY EXPRESSLY EXCLUDES DAMAGE AND/OR DEFICIENCIES CAUSED BY: (I) NEGLECTED MAINTENANCE, (II) MISUSE, (III) VANDALISM, OR (IV) ACTS OF GOD. WHERE APPLICABLE, MANUFACTURER’S WARRANTY SHALL APPLY. WARRANTIES WILL BE VOIDED IN CASES OF PHYSICAL DAMAGE, OR FOR ACCOUNTS OVER THREE (3) DAYS PAST DUE FROM DATE OF INVOICE.

1.) PLEASE ALLOW UP TO 72 HOURS FOR ANY WARRANTY SERVICE. LGD WARRANTY SERVICE AVAILABLE MONDAY THROUGH THURSDAY FROM 9AM – 4PM (ADDITIONAL TIMES MAY BE AVAILABLE WITH ADDITIONAL FEES)

2.) A MINIMUM $99.00 SERVICE CALL FEE WILL BE APPLIED TO ALL WARRANTY CALLS MADE PAST 30 DAYS FROM THE ORIGINAL SERVICE DATE

3.) LGD WARRANTIES DO NOT COVER COSTS FOR LABOR OR INSTALLATION PAST 30 DAYS FROM THE ORIGINAL SERVICE DATE.

4.) LGD WARRANTIES COVER PRICES OF THE PART(S) ONLY.  LABOR TO REPLACE OR ADJUST PARTS UNDER WARRANTY IS NOT COVERED UNLESS AN ACTIVE LABOR WARRANTY IS IN PLACE.

5.) INVOICE MUST BE PRESENT TO VALIDATE WARRANTY SERVICE. WARRANTY VOID IF NOT PRESENT AT TIME OF WARRANTY APPOINTMENT.

6.) MOTOR, DOOR & SECTION WARRANTIES ARE PROCESSED THROUGH THE MANUFACTURER.

7.) DISPOSAL AND MANDATORY DUMP FEE(S) ARE NOT INCLUDED IN THE PRICE OF THE GARAGE DOOR OR ELECTRONIC OPENER.

8.) LGD WARRANTIES DO NOT COVER COSTS ASSOCIATED WITH CORRECTION / CHANGE OF THE FORCE ADJUSTMENTS OF OPENERS.

9.) LGD WARRANTIES DO NOT COVER MIS-ALIGNED OR BLOCKED SAFETY-EYE / LASER SYSTEMS.

10.) ELECTRONIC OPENER INSTALLS DO NOT INCLUDE LIGHT BULBS OR LED LIGHTING. LIGHTING IS NEVER WARRANTIED IN ANY WAY BY LGD.

11.) LGD WARRANTIES DO NOT COVER BATTERIES. BATTERIES FOR SYSTEMS OR ACCESSORIES ARE CONSIDERED MAINTENANCE ITEMS. MANUFACTURE WARRANTIES MAY BE APPLICABLE.

12.) WARRANTY VOID IF ANY COMPANY / PERSON OTHER THAN LGD REPAIRS / ATTEMPTS TO REPAIR ANY LGD WARRANTED ITEM.

13.) LGD WARRANTIES DO NOT COVER DAMAGE OR REPAIRS CAUSED BY FORCES OF NATURE (RAIN, LIGHTNING, ICE, MUD SLIDES, ETC.) OR BY DIRECT/INDIRECT ACT BY GOVERNMENT OR PRIVATE AGENCY (SUCH AS MASS POWER CUT OFF, ETC)

14.) LGD WARRANTY POLICIES ARE NON-REFUNDABLE AND ARE NON-TRANSFERABLE.

15.) OPERATORS NOT INSTALLED BY LGD VOIDS WARRANTY IF THEY CAUSE ANY DAMAGE. OUR WARRANTIES DO NOT COVER OPERATOR ERROR

16.) OUR WARRANTIES REQUIRE CUSTOMERS TO IMMEDIATELY DISCONTINUE THE ATTEMPTED USE OF DOOR AND WAIT FOR A LGD TRAINED / CERTIFIED TECHNICIAN TO DIAGNOSE THE PROBLEM.

17.) OUR WARRANTIES COVER NORMAL OPERATION ONLY. WE WILL NOT COVER DAMAGE DUE TO OBJECTS THAT COME INTO CONTACT WITH THE PATH OF THE DOOR AND/OR MOTOR.

18.) LGD IS NOT RESPONSIBLE FOR PAINTING OR FINISH WORK RELATED TO THE REPLACEMENT OR ADDITION OF LUMBER, WITHOUT ADDITIONAL COSTS.

19.) LGD IS NOT RESPONSIBLE FOR CLEARANCE ISSUES CREATED BY “LOW HEADROOM TRACK” SYSTEMS. THESE TYPES OF INSTALLS ARE MANDATORY IN ORDER TO INSTALL SECTIONAL DOORS IN TIGHT SPACES WITHOUT STANDARD CLEARANCE.

20.) LGD IS NOT RESPONSIBLE FOR GAPS OR AIRFLOW CREATED BY UNEVEN CONCRETE, UN-PLUMB AND/OR UN-LEVEL FRAMING MEMBERS OR ANY OTHER EXISTING SITE CONDITION.

21.) LGD WILL NOT BE HELD LIABLE FOR PRE-EXISTING OPERATORS THAT FAIL DURING OR AFTER BEING RECONNECTED TO THE NEW AND/OR EXISTING DOOR. THERE IS NO WAY TO KNOW IN ADVANCE HOW THE OLD MOTOR WILL RESPOND TO THE NEW AND/OR EXISTING DOOR SYSTEM.

22.) ALL LOW VOLTAGE WIRING IS APPLIED AT THE TIME OF INSTALLATION ON GARAGE DOOR EXTERIOR SURFACES. ALL CONCEALED PREWIRING PREFORMED BY THE HOMEOWNER, PRIME CONTRACTOR AND/OR LGD IS NOT WARRANTIED IN ANY MANNER.

23.) DUE TO SENSITIVITY TO WEATHER, CHANGES TO OPENER ADJUSTMENTS CAUSED BY WEATHER OR ATMOSPHERIC CONDITIONS ARE NOT COVERED UNDER WARRANTY. EX: WOOD JAMBS/TRIM SWELLING CAUSING FRICTION.

24.) LGD DEFINES LIFETIME WARRANTIES AS 7 YEARS.